A Different Kind of Pool Company

A swimming pool is easy to sell, because everyone wants one.Don Daigle

Installing an in-ground swimming pool is a big event. It represents a significant investment in time and money, but it is something that homeowners place a high value on.

Pool companies in southern New Hampshire and northern Massachusetts have a notorious reputation for not delivering on their promises. Construction projects that drag on longer than they should, poor communication, and hidden charges are a few of the complaints we hear about our competitors. What all these problems have in common is that most pool companies are selling pools as a product, not offering pool services.

Service first. I started my pool career in 1994 with a large pool company in New England; first as a service technician, then installer, and finally a managing supervisor. This experience helped me to truly understand what was lacking in many pool companies today. It inspired me to start my own pool company with this simple motto: “Service First.”

So, when I started Daigle Pool Servicing Company in 2005, we established our company on three basic principles:

To limit the use of sub-contractors. Daigle Pool Servicing Co. uses our own employees to do above- ground and in-ground pool installations, pool liner replacements, pool safety cover installations and servicing of pool equipment. The only subcontractors that we employ in our pool construction projects are excavation contractors, electricians, and pool deck contractors.

Best prices and products. To offer the best prices and the best products, and stand behind them 100%. To have the best warranties in the pool industry, you have to install the best pool products. Our exclusive dealership status with some of the best brands in the pool industry allows us to offer these professional pool products at near wholesale prices. We offer quality swimming pools including in-ground pools, above-ground pools and pool products.

Our well-trained, experienced in-house installation crews help us to keep costs down by not paying subcontractors. Because we know the quality of the work performed, we are confident to honor not only manufacturer warranties but exclusive warranties available only through Daigle Servicing Company.

To provide continuing customer support. We didn’t start out as a construction company. In the beginning, Daigle Servicing performed more pool maintenance and pool product services than pool installations and pool liner replacements.

We incorporated every aspect of maintenance and service to teach our customers how to maintain their own pool. From free in-store pool water balancing services, to pool school, or servicing all the equipment we install - our customers always know we are just a phone call away.

Call us today for a free consultation on installing your swimming pool, upgrading equipment or any other way we can help you to improve your summer swimming experience. You will discover why we are “a different kind of pool company!”

- Don Daigle

Buying an In Ground Pool

What You Must Consider When Buying An In Ground Pool

pool installation tipsIs your pool builder accredited with the BBB, Angies List, etc.?  Here at Daigle Pools we are A+ accredited with the BBB and A accredited with Angie’s List.

Does your builder deal direct via cell phone to cell phone?  Our philosophy here at Daigle is Service First. All In-Ground clients deal directly via cell phone with their sales person who is also their project manager/ foreman.

Is your builder available to you 7 days a week?  With Daigle your sales person / foreman is available 7 days a week from 7:30 a.m. to 9:00 p.m.

Is your builder fully insured?  We carry 1M/ 2M coverage and supply our customers with a certificate of proof of insurance.

Does your builder have a full disclosure of what’s included and what can come up with ground conditions?  When you sign on with Daigle, we have a full disclosure page stating all possibilities with what could be under ground. We can’t see it until we expose it. However, we will give as much information as possible for you to make an informed decision.

Is your deposit fully refundable with your builder?  We all work here at Daigle Pools. 7 days a week from April through the 4th of July. When the unexpected occurs, we understand. Call your sales person/ foreman he will take care of everything.

Do you know what’s under your liner?  There are still companies using sand or even stone dust under pool liners. Here at Daigle we strictly use pool base which is a Portland cement/ vermiculite mix. It hardens like cement but is porous and breathable for our wet springs.

Do you have a solid time line for the start to finish of your pool?  We tell all our customers, it’s a 3 week project weather permitting. We haven’t had a job go over 2 weeks and 3 days in about 5 years. Our quickest install was in October 2014. It took 8 days from start to finish!

Do you know what warranties come with your new pool?  We will explain to you all warranties for structure, liner, labor, filter, pump, safety cover, salt system, etc. Remember all our liners come standard with a 5 year 100% replacement on manufacturer defects including labor and water.

Does your builder have a service department?  We started as a service company and truly believe if you service your customers and build relationships, they will always call us for service and refer us to their friends and family. With two full time service crews, we are happy to assist in any way possible.

Pool School! We’ll have one of our experienced service technicians come out for Pool School 101 upon completion of your new in-ground pool to make sure you have the knowledge to enjoy your pool for years.

As you can see there is a lot to know about pools. Hopefully this information helps you ask the right questions to make sure you find the pool contractor that will work best for you!